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Secure Ordering
Brewers Quay Online Shop is hosted by the UK’s leading e-commerce provider, Shopcreator plc, on their secure servers. This gives you peace of mind when ordering goods from the site that your credit card details and any other information is totally safe.

Shopcreator's servers use 128 bit encryption which is the highest level of security available on any e-commerce site. The padlock image in the bottom bar of your browser when you place items in the shopping cart and the pages beyond is a sign that tells you that you are ordering on secure pages. An additional sign is the fact that the URL in the address bar changes from http: to https:

Brewers Quay do not hold sensitive payment details such as your card number, expiry date and security code on our system. All our transactions are handled using the secure payment service provider ‘Streamline e-Solutions’.

Payment
We accept online payment by the following credit and debit cards: Mastercard, Visa, Switch, Solo and American Express. Should you prefer to pay off-line (either by means of a personal cheque or because you prefer not to use the online system) simply send an e-mail to sales@brewers-quay.com with your shopping requirements and we'll organise this for you.
U.K. Delivery
All of our products are sent via Royal Mail First Class Recorded Delivery and must be signed for upon receipt.

UK postage & packaging charges are as follows:

  • For one item = £3.95
  • For two or three items = £5.95
  • For four or more items = £7.95

We will do our best to ensure that your order arrives quickly and in accordance with your delivery instructions. We aim to dispatch your order within 48 hours of receipt and will e-mail you once it has been sent.

You should allow up to 5 working days for delivery in the UK, or 10 working days for overseas delivery.

Overseas Orders
For all overseas orders, please contact us
Cancellation and Returns
If you are not satisfied with the goods, you can have an exchange or refund within 21 days. Since we cannot accept responsibility for the return of goods, we advise you to obtain proof of posting when returning any goods to Brewers Quay. Please send us an e-mail or telephone us before you return goods, telling us that you wish to return the goods and why.
Voucher Redemptions
Voucher redemptions are not available in conjunction with any other offer and are only valid within the allocated dates.
Order Enquiries
If you have any questions regarding orders placed on the Brewers Quay Online Shop, our team of Customer Service specialists will be glad to help you. Our customer helpline number is 01305 777622. The helpline is manned Monday to Friday , 09:00 - 17:00. If you are unable to speak directly with an operator, please leave a message after the automated recording.

Terms and Conditions | Brewers Quay, Hope Square, Weymouth, Dorset, U.K., DT4 8TR Powered by Shopcreator
T: +44 (0) 1305 777622 | F: +44 (0) 1305 752338 | sales@brewers-quay.com